WITHDRAWAL – TERMS OF CANCELLATION AND RETURN

GENERAL:

1. you agree to the preliminary information form and distance sales contract presented to you if you order electronically on the website you are using.

2. Buyers are bound to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.

3. Shipping fees, which are the shipping costs of the product, shall be paid by the buyers.

4. Each product purchased is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. The BUYER reserves the right to terminate the contract in case the product is not delivered to the BUYER within this period.

5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual if any.

6. The seller must notify the buyer in writing within 3 days of having information about this situation if it becomes impossible to sell the purchased product. The total price must be returned to the buyer within 14 days.

 

PROVIDED THAT THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

7. The Seller's obligation to deliver the product ends if the Buyer does not pay the price of the purchased product or cancels it in the bank records.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARDS:

8. The buyer has to return the product subject to the contract to the SELLER within 3 days, with the shipping cost borne by the SELLER if, after the product is delivered, it is determined that the credit card that the buyer paid for has been used unfairly by unauthorized persons and if the price of the sold product is not paid to the Seller by the relevant bank or financial institution.

 

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. The situation is notified to the Buyer if force majeure occurs that the Seller cannot foresee and the product cannot be delivered in time. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the postponement of the delivery until the obstacle disappears. The fee is paid in cash within 14 days of the cancellation if the buyer cancels the order and if they have made the payment in cash. The product price shall be returned to the bank within 14 days from this cancellation if the buyer performs the payment by credit card and cancels it, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

 

OBLIGATION OF THE BUYER TO CONTROL THE PRODUCT:

10. The buyer shall inspect the contracted goods/services before receiving them, and shall not receive any dented, broken, torn packaging, or similar damaged and defective goods/services from the cargo company. The received goods/services shall be deemed undamaged and intact. The BUYER must carefully protect the goods/services after delivery. The products/services shall not be used if the right of withdrawal is to be used. The invoice should be returned with the product.

 

RIGHT OF WITHDRAWAL:

11. The BUYER can use the right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that they notify the SELLER via the contact information below, within 14 (fourteen) days from the date of delivery of the purchased product to themselves or the person/organization at the address indicated.

 

12. CONTACT INFORMATION OF THE SELLER TO BE NOTIFIED OF THE RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE:

ADDRESS:

EMAIL:

PHONE:

FAX:

 

DURATION OF RIGHT OF WITHDRAWAL:

13. The 14-day period starts from the date of signing the contract if the Buyer is purchasing a service. The right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer before the expiry of the right of withdrawal.

14. The costs arising from the use of the right of withdrawal shall be covered by the SELLER.

15. The SELLER must be notified in writing by registered mail, fax, or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" in this contract in order to exercise the right of withdrawal.

 

EXERCISE OF RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the third party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order refunds issued on behalf of the invoice institutions shall not be completed unless the return invoice is issued.)

17. The return form of the products to be returned must be delivered complete and undamaged, together with the box, packaging, and standard accessories, if any.

 

RETURN POLICY:

18. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

19. The BUYER is liable for indemnifying the damages of the SELLER at the rate of the defects if there is a reduction in the product value because of a defect of the BUYER or the return becomes impossible. The BUYER shall not be liable for any changes and deteriorations that may occur if the products are used in accordance with their operation, technical specifications, and usage instructions within the right of the withdrawal period.

20. The discount amount used within the scope of the campaign is canceled in case of falls below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal.

 

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:

21. It is not possible to return the products as per the Regulation if the packaging of underwear undergarments prepared at the request of the BUYER or clearly in line with personal needs and which are not suitable for return; swimwear and bikini bottoms, cosmetics; disposable products; goods that are in danger of perishment or that are likely to expire; the products that are not suitable for return in terms of health and hygiene; products that are mixed with other products after delivery and cannot be separated due to their nature; goods related to periodicals such as newspapers and magazines, other than those provided under the subscription contracts; services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer; audio or video recordings; books, digital content, software programs, data recording, and data storage devices; computer consumables has been opened by the BUYER. In addition, it is not possible in accordance with the Regulation to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, before the expiry of the right of withdrawal.

22. The packaging should not be opened, should be untested, intact, or unused for the cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVD, VCD, CD and cassettes, and stationery consumables (toner, cartridge, tape and similar) to be returned.

 

DEFAULT AND LEGAL CONSEQUENCES

23. The BUYER accepts, declares, and undertakes that they will pay interest and be liable to the bank within the framework of the credit card contract between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. Therefore, the relevant bank may resort to legal remedies. It may request the expenses and attorney's fee to be incurred from the BUYER. In any case, and in the event that the BUYER defaults due to its debt, the BUYER accepts that the SELLER will pay the loss and damage incurred due to the delayed performance of the debt.

 

PAYMENT AND DELIVERY

24. You can make a Bank Transfer or EFT (Electronic Fund Transfer) to any of our Garanti BBVA bank accounts (TL).

25. You can benefit from online single payment or online installment opportunities for all kinds of credit cards with your credit cards on our site. The amount shall be withdrawn from your credit card at the end of your order during your online transactions.

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